When Sarah W., a local woman from Nottinghamshire, found herself in a rather sticky situation with her mascara, she didn’t reach for a makeup remover or a mirror. Instead, she dialed the Health & Beauty Helpdesk—an action that left the entire team baffled, amused, and slightly concerned.
The problem? Her mascara had somehow managed to migrate from her eyelashes to her eyebrow, becoming so firmly lodged that she felt it warranted immediate technical support. “It was like the mascara decided to take a wrong turn and set up camp,” Sarah explained. “I tried blinking it off, brushing it away… but it just wouldn’t budge.”
When Sarah called the Health & Beauty Helpdesk, expecting sympathy or at least some empathy, she was met with an unexpected response. “I asked if they had an emergency ‘unstick’ button I could press,” she said. “They told me they don’t offer hardware support, only beauty tips. I mean, come on, if remote IT support can do a system reboot, can’t they invent an ‘unstick me now’ service?”
Helpdesk technician Paul, who answered the call, shared his experience: “At first, I thought it was a prank. But when she explained the depth of her predicament, and how the mascara was basically glued to her eyebrow, I realized it was a serious issue—for her, at least.”
The resolution? A carefully coordinated step-by-step guide involving warm water, gentle wipes, and a surprising amount of patience. “We considered deploying an industrial solvent, but then thought better of it,” Paul joked.
By the end of the call, Sarah was mascara-free, eyebrow intact, and slightly more cautious about her beauty routine. “I’ve learned my lesson,” she admitted. “From now on, I’ll be keeping makeup strictly on the eyelashes—and my phone number handy, just in case.”
As for the Health & Beauty Helpdesk, they’re now considering adding an “emergency unstick” protocol to their FAQs—just in case another trapped mogul mascara makes a surprise appearance.