In an unprecedented turn of events at the bustling office of WidgetCo, a local business helpdesk ticket was successfully resolved after a rather unusual mix-up involving the company’s new CEO and the office coffee machine. The incident began on a quiet Tuesday morning when helpdesk staff received a ticket marked “Urgent: New CEO Unresponsive.”
The ticket detailed concerns from the team that the newly appointed CEO seemed oddly silent and uncommunicative during the morning briefing, to the point where a few employees speculated if there might be a technical fault—or something more alarming. The helpdesk technician assigned, Sam, was tasked with investigating the situation under the impression that the “new CEO” referred to some sort of company-issued device, possibly a tablet or fancy communication gadget.
Upon arriving in the CEO’s office, Sam was confronted with a curious sight: a brand-new, shiny espresso machine gleaming on the counter. No CEO was in sight. Closer inspection revealed the machine had a touchscreen panel with an avatar interface, meant as a quirky company perk. Because of the touchscreen’s quiet interface and occasional brief pauses in response, Sam had initially assumed this was the unresponsive new CEO “device” mentioned in the ticket.
With admirable determination, Sam attempted various troubleshooting steps, including the classic “turn it off and on again” (power cycling the coffee machine), followed by a gentle tap on the screen. Sam even consulted an online forum for malfunctioning coffee machines masquerading as CEOs before finally realizing the mix-up.
It turns out the actual CEO was running late that day and had not yet arrived. The coworker who filed the ticket had written the report somewhat cryptically, causing the confusion. Meanwhile, the coffee machine had simply been brewing beans in peace, blissfully unaware it was mistaken for WidgetCo’s new leadership figure.
When Sam returned to the helpdesk with the explanation, the entire office erupted in laughter, with some suggesting the coffee machine might actually be the best CEO candidate yet—always energetic, never complains, and keeps everyone awake.
Although this ticket was resolved without any actual technical issues, the helpdesk has since updated its protocols, recommending employees specify human subjects in tickets to avoid further caffeinated confusions. WidgetCo also plans to install a nameplate for the espresso machine to prevent future identity crises.
As for Sam, the hero of the day, they were rewarded with an endless supply of free coffee—courtesy of the “CEO” they so diligently tried to assist.