When Lucy Davenport submitted a helpdesk ticket to GlowGlow Skincare’s customer support last Tuesday, she probably didn’t expect to become the star of an internal company memo—and a growing internet phenomenon. The ticket, which has since gone viral after a cheeky GlowGlow employee leaked it on social media, reveals Lucy’s heartfelt and increasingly desperate quest to, quite literally, turn back the clock.
“I bought their ‘Forever Young’ serum last Monday, trusting the label’s promise of eternal youth,” Lucy wrote in the ticket. “The bottle says the effect lasts forever, but I’m starting to suspect it only lasts one hour, tops.” What followed was a detailed timeline documenting her experiences—and disappointments—over the course of less than 24 hours.
Lucy’s first update came at 2 p.m., one hour after applying the serum. “My skin definitely looks amazing right now. It’s like I’m 21 again, only better because I’m wiser,” she noted. However, by 3 p.m., disaster struck: “Wrinkles? They’re back, and I swear they’re throwing a party on my forehead. Why does ‘forever’ only last an hour?”
She went on to chronicle her attempts to “re-apply” the product multiple times throughout the day, leading to an increasingly tired and somewhat sticky complexion. “By the fourth application, I looked like a glazed donut but still didn’t look a day younger than 35,” Lucy lamented. “Please advise if there’s a secret ritual or time machine I need to use alongside the serum.”
GlowGlow’s official response was as corporate as one might expect: a politely worded apology accompanied by a promise to forward her concerns to the product development team. Internally, however, staff were reportedly doubled over laughing, with one employee joking, “Next year’s product might be called ‘Almost Forever Young’ and last two hours.”
The ticket’s rise to fame has sparked a wave of memes and support groups for customers who feel misled by hyperbolic skincare claims. Meanwhile, Lucy insists she’s still hopeful: “Maybe it’s like a superhero transformation—just needs the right moment. Or maybe I’ll just stick to face masks made of Avocado and Regret.”
For the GlowGlow company, the episode is a reminder that in the age of instant social media feedback, the road to eternal youth might come with a hefty side of eternal customer support tickets.