In what is being hailed as a groundbreaking moment in customer service history, a recent helpdesk ticket has revealed that one gamer’s cry for tech support was not sparked by any software glitch or hardware malfunction, but by a startling realization: their gaming controller batteries were not included in their subscription service.
The ticket, submitted by a user going by the handle “XxBatteryBanditxX,” detailed an extensive and highly concerned plea for assistance. “Hey, I’ve been trying to play for hours but my controller just isn’t turning on. I’ve restarted my console, checked all the cables, and even tried shouting encouraging words at it,” the note read. “Please advise ASAP — I thought everything was covered in my monthly game subscription, including batteries.”
Tech support agents initially prepared for the usual troubleshooting routine — driver updates, firmware checks, or network resets. However, as they delved deeper, it became evident the issue was far more basic, and therefore, infinitely more hilarious. After a few additional messages prompting XxBatteryBanditxX to physically inspect the controller, the user sheepishly admitted, “Wait, there’s no batteries in here? Are those not included in the package?”
The revelation quickly turned the ticket into an internal meme for the helpdesk team. One agent quipped, “At least it’s refreshing that sometimes tech problems can boil down to a simple missing battery instead of a full system crash.” Another added, “Next subscription tier should definitely include batteries and maybe snacks.”
The incident has sparked broader online debates about the scope of subscription services in gaming, with some curious players asking if future bundles might come with everything from controllers to snacks, and even mood lighting. Meanwhile, XxBatteryBanditxX reportedly purchased a pack of AA batteries immediately after the incident was resolved and has since pledged to “never assume anything included in a subscription again.”
As for the helpdesk team, it’s a story they’ll be chuckling over for months. One thing’s for sure: sometimes, the simplest issues make the best stories.