In what is undoubtedly one of the most baffling helpdesk tickets of the year, an employee at WidgetCorp submitted a complaint explaining that their GPS had led them straight into their own garage every morning instead of the office—for an entire week.
The ticket, logged under the subject “GPS Problem – Keeps Driving Me Home?”, detailed a series of increasingly perplexed entries. On Monday, the user reported slight confusion after arriving “home” twice before 9 AM. By Wednesday, the tone shifted to frustrated disbelief: “I’m pretty sure my GPS is broken. It keeps saying ‘You have arrived at your destination’… at my own front door.”
The standout moment came in the user’s fourth message: “I even tried following the GPS route leaving the house from the garage, but it just kept recalculating to the garage again. It’s like it refuses to let me leave.” By Friday, the employee admitted to temporarily switching off the GPS, only to find themselves hopelessly lost en route to the office.
Upon investigation, the IT helpdesk team uncovered that the user had accidentally set their home address as the ‘workplace’ in the GPS app following a recent update, which tried to be ‘helpful’ by auto-completing locations. “It was a classic case of over-automation,” commented the head of IT support. “We never imagined we’d be trying to explain that the driver’s own garage is not their office.”
The incident sparked light-hearted memes among staff, including one that depicted the employee waving goodbye to the office building from their driveway. The user has since been given a step-by-step guide on how to update GPS settings, along with a humorous “Congratulations, you found your way home” badge for the company intranet.
WidgetCorp’s helpdesk team advises everyone to double-check their GPS settings before embarking on their morning commute — unless the goal is a surprising staycation.