A recent helpdesk ticket submitted by an exasperated gamer has revealed an extraordinary six-hour-long battle to restart a gaming console—by shaking it like a maraca. The customer support team at GameFix Solutions uncovered the incident while reviewing support logs from last Wednesday.
According to the ticket, the user reported that their console had frozen during gameplay and, instead of using the standard power button or unplugging the device, decided the best way to resolve the issue was to “shake it vigorously until it sprang back to life.” The gamer detailed a prolonged shaking session reminiscent of a live mariachi band audition, complete with hand motions “like maracas at a fiesta.”
The helpdesk technician, who remained anonymous, described the ticket as “a masterclass in creative problem-solving gone wrong.” The user also admitted to taking short breaks to “rest the arms” between shaking intervals and googling “how to fix frozen console” midway through their fruitless effort.
After finally giving up and contacting customer support, the gamer received standard troubleshooting advice that included holding down the console’s power button for several seconds—a technique they had evidently never considered. The technician expressed a mix of relief and disbelief that the console was still functional after such a vigorous shaking regimen.
When asked for comment, the gamer humbly admitted, “I thought maybe the console’s internal components functioned like a music instrument—like if you shook it the right way, it would reset itself. Maybe it’s time to upgrade my troubleshooting methods… or my arm muscles.”
GameFix Solutions has since circulated the story within their support department as a cautionary tale, reminding customers to “try the power button first” and avoid treating electronics like percussion instruments. Meanwhile, the gamer’s console appears to have survived unscathed, though it reportedly emits a faint rattling sound whenever it’s powered on—a mysterious remix of unintended maraca vibes.