In what can only be described as a modern skincare saga, local woman Jessica Fumbleton’s meticulously crafted 17-step skincare routine hit an unexpected snag after she submitted a helpdesk ticket to popular beauty brand GlowUp Cosmetics — only to receive an auto-reply that read: “Have you tried turning your face off and on again?”
Jessica, a self-proclaimed skincare connoisseur from Little Whimsy, has spent the last six months perfecting each application from micellar water to the coveted ultra-hydrating night oil. Her routine’s complexity rivals a small orchestra, featuring a symphony of serums, toners, and masks, each step carefully timed and layered. So when an unusual patch of inexplicable redness appeared on her cheek, she turned to the experts for answers.
“I figured the customer support team at GlowUp would have some pearls of wisdom or at least a human response,” Jessica said, recounting the moment she clicked ‘submit’ on her carefully detailed helpdesk ticket. Instead, she received an instant automated message suggesting she try “turning her face off and on again,” a phrase more commonly associated with struggling IT support calls than beauty advice.
“Initially, I thought maybe the message was some kind of cheeky new skincare jargon I hadn’t heard of,” Jessica admitted. “Then it hit me — no, they just outsourced their skincare troubleshooting to tech support humor.”
The auto-reply continued, “If your face remains unresponsive, please ensure you are logged into the GlowUp app and that your moisturizer has been updated to the latest version.” Jessica reports her laptop has since been receiving multiple prompts to download ‘moisturizer 3.1 patch.’
Jessica’s friends have been equally amused, with many suggesting she adopt the comedic mantra to reboot her face daily. Meanwhile, GlowUp Cosmetics has yet to issue a statement, leaving fans to speculate whether the cheeky auto-reply was an intentional marketing ploy or simply a case of wires crossed in their support ticket system.
When reached for comment, an anonymous GlowUp representative assured us, “We’re currently looking into a technical glitch that mistakenly routes beauty inquiries through our IT support scripts. In the meantime, we recommend gently rinsing with water and refraining from aggressive facial toggling.”
Despite the confusion, Jessica remains optimistic. She has vowed to persevere in her skincare journey, although she admits she’s now slightly wary of receiving any future automated messages instructing her to ‘reboot in safe mode’ or ‘apply patch before exfoliating.’
As for the rest of us, Jessica’s misadventure serves as a timely reminder: when your skincare routine runs into trouble, maybe hold off on turning your face off and on again—at least until your moisturizer finishes updating.